Terms and Conditions
The following Terms and Conditions are an agreement between Austin Car Transport (the Company) and its clients. These may be changed or altered at any time, without notice. The Company may also refuse services to any client. If this happens, the Company will not need to provide a reason.
The client is responsible for preparing the vehicle for transportation. This includes removing items from inside the vehicle and removing any loose parts. Items inside the vehicle are not insured. The Company will not be responsible for any of these items.
Prior to the pickup and after the delivery, the vehicle is inspected by the customer and the Company. Any damage should be noted in the Bill of Lading. If there are any claims, they must be noted at the time of delivery. Claims must be submitted in writing, signed, to the assigned carrier.
According to these terms, the Company is authorized to provide the carrier’s insurance policy information if requested. The Company is not responsible for any damage to the vehicle, if it occurs. The assigned carrier will take full responsibility for the condition of the vehicle during transportation.
The Company is authorized to arrange vehicle transportation from the point of origin to the desired location in accordance with the Carrier Order Form. If any locations specified in the Carrier Order Form are in accessible, new locations are chosen and agreed upon with the Client.
Specific dates listed for pick-up and drop-off of vehicles cannot be guaranteed. The Company will do the best they can to meet the client’s requests for these dates.
A minimum deposit of $100 is required from the client. Clients should pay all remaining payments to the assigned driver at the time of pick-up or delivery.
The Company is not responsible for any severe weather conditions or any client rental fees.
Clients may cancel orders without penalty up to 24 hours prior to the estimated pick-up date.